P-Series Support Request Form
Before completing this form, please ensure that you have the latest version of the P-series driver software. (You can check the latest readme file for the current version, and can download the latest version online.)
It is also worth checking that the problem you are experiencing is not already described in our troubleshooting section.
In order that we can respond quickly to your enquiry please give as much of the following information as you can. Fields marked with a * are essential - we cannot help you without this information!
It is most important that the information you give is accurate. PLEASE help us to help you by filling in the information as fully and accurately as you can.
About You :
Controller Chip: Your adapter will have a chip near the middle which is by far the largest chip on the board. Etched onto the chip is the make and model number. The manufacturer may be ENE, Texas Instruments (TI), Cirrus Logic (may be labelled "Basis") or Ricoh. You can also get this information from the Windows Device Manager.
