Troubleshooting and Frequently Asked Questions for the Elan USB Adapters
Welcome to the support center for the U111, U132 and U142 card reader models.
Which Model ?
If you're not sure which model you need, check our supported card list for your datacard. Your local stockist will also be able to advise which cards are shipped by operators in your area.
If you already have an adapter, the model name is given on a label on the bottom.
Installation Instructions
To install the card reader, put the supplied CD-ROM into your CD drive and then plug the hardware into a free USB port. For step-by-step instructions click on the model you have to on the menu to the left; we have plenty of screenshots to help you.
Drivers
Drivers can be downloaded if you don't have a CD-ROM or you need to update. (Release notes are also available online if you need to check your current installed version.)
Frequently Asked Questions
Most FAQs are listed by the product they apply to - U111 or U132 or U142 but some apply to all models
